FAQ
Frequently Asked Questions
Welcome to the TÍ LISSÉ FAQ page! Whether you're shopping our luxury hair extensions or booking our concierge services, we’re here to provide you with all the information you need.
GENERAL QUESTIONS
Q: What is TÍ LISSÉ ?
A: TÍ LISSÉ is a luxury hair extension and custom wig brand offering premium, ethically sourced human hair from Brazil, Malaysia, the Philippines, and Russia. We also provide travel concierge services, exclusive installs, and custom wig solutions.
Q: Where are you located?
A: We’re based in South Florida and California, with a luxury fly-out concierge service available nationwide.
Q: How can I contact you?
A: You can reach us via email at tilisse22@gmail.com or send a direct message 727.610.7717.
HAIR EXTENSIONS & WIGS
Q: What types of hair do you offer?
A: Our hair lines include:
Brazilian Hair (Body Wave, Curly, Deep Wave & Straight)
Malaysian Hair (Body Wave, Curly, Deep Wave & Straight)
Filipino Hair (Body Wave, Curly, and Straight)
Russian Slavic Hair (Body Wave, Curly, and Straight)
Q: How long does the hair last?
A: With proper care and use of recommended products, our hair lasts 2–3 years or longer.
Q: Are your wigs and extensions made with 100% human hair?
A: Yes, all our products are crafted with 100% ethically sourced human hair.
Q: Do you offer custom wigs?
A: Absolutely. We specialize in custom wig designs for any occasion—including TV & film, fashion, and women with alopecia—perfect for style enthusiasts who love to elevate or switch up their look.
ORDERING & SHIPPING
Q: How do I place an order?
A: Orders can be placed directly through our website. For custom pieces, email us at tilisse22@gmail.com or DM us with your request at 727.610.7717.
Q: What is your processing time?
A: Standard processing is 5–7 business days for in-stock items. Custom orders vary based on design and will be communicated at the time of order.
Q: Do you offer international shipping?
A: Yes, we ship globally. Shipping fees will be calculated at checkout.
Q: Can I make changes to my order after it's been placed?
A: If your order hasn’t shipped yet, contact us immediately. Custom orders cannot be modified once production has begun.
BEAUTY TRAVEL CONCIERGE & INSTALLATION SERVICES
Q: Do you offer installation services?
A: Yes. We specialize in exclusive sew-ins, wig installs, and concierge beauty services, available for both local and travel clients.
Q: What is the Beauty Travel Concierge Service?
A: Our TÍ LISSÉ Beauty Travel Concierge offers on-location hair services for clients who prefer personalized, private glam sessions. We travel from the East to the West Coast.
Q: How do I book a travel appointment?
A: Send a request through our contact form, email, or DM. Include your location, desired service, and date. We’ll get back to you within 24-48 hours.
HAIR CARE & MAINTENANCE
Q: What products do you recommend for your hair extensions?
A: We recommend sulfate-free, moisturizing shampoos and conditioners. Light serums or oils help maintain shine and softness. Avoid heavy products that may weigh down the hair.
Q: Can I color or bleach the hair?
A: Yes, all of our 100% human hair can be colored or bleached by a professional stylist. We recommend deep conditioning treatments to maintain hair integrity after chemical processing.