Shipping & Returns

Shipping Policy For TÍ LISSÉ

At TÍ LISSÉ, we are committed to providing you with a seamless shopping experience from start to finish. Please read our shipping policy carefully to understand our processes and how we handle your orders.

 
Shipping Timeframe
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Processing Time: Once your order is placed, it will be processed within 1-2 business days.

Shipping Time: After processing, orders will be shipped and are expected to arrive within 5-7 business days.

Please note that business days are Monday through Friday, excluding weekends and holidays.

 
Shipping Rates
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Standard Shipping: We offer a flat rate for standard shipping. The cost will be calculated at checkout based on your location and the weight of your order.

Expedited Shipping: If you require faster delivery, expedited shipping options are available at an additional cost. The rates and delivery times for expedited shipping will be provided at checkout.

 
Shipping Carriers
 

We partner with reputable shipping carriers to ensure your order is delivered promptly and securely. Once your order has shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.

 
International Shipping
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We ship worldwide. International shipping fees are calculated at checkout.

 
Shipping Address
 

Please ensure that your shipping address is accurate and complete. TÍ LISSÉ is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error in your shipping address, please contact our customer service team immediately at 1.800.951.2416 or 727.610.7717.

 
Order Tracking
 

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s progress online. If you do not receive your tracking information within 2 business days after placing your order, please contact us.

 
Delayed or Lost Orders
 

While we strive to meet our shipping timeframes, there may be occasional delays due to unforeseen circumstances such as weather conditions or carrier delays. If your order has not arrived within the estimated delivery time, please contact us at tilisse22gmail.com or dm us at 727.610.7717, and we will assist you in locating your package.

 

TÍ LISSÉ Return & Exchange Policy

At TÍ LISSÉ we pride ourselves on providing top-quality hair extensions and wigs. Our Return & Exchange Policy is designed to ensure that our customers are completely satisfied with their purchases. Please read our policy carefully to understand your rights and responsibilities.
 
Return Policy
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Eligibility for Return:​

 

Items must be in their original condition, unworn, unwashed, and with all tags and packaging intact.

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Customized or made-to-order items, including custom wigs, are non-returnable and non-refundable.

Returns are accepted within 14 days from the date of delivery.

 

Return Process:

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To initiate a return, please contact our customer service team at info@tammybenz.com with your order number and reason for return.

Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

 

Refunds:

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Upon receipt and inspection of your returned item(s), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Shipping costs are non-refundable.

 
Exchange Policy
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Eligibility for Exchange:

 

Exchanges are accepted within 14 days from the date of delivery.

Items must be in their original condition, unworn, unwashed, and with all tags and packaging intact.

Customized or made-to-order items, including custom wigs, are non-exchangeable.

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Exchange Process:

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To initiate an exchange, please contact our customer service team at tiliisse22@gmail.com with your order number and details of the item you wish to exchange. Once your exchange request is approved, you will receive an Exchange Authorization Number (EAN) and detailed instructions on how to return your item(s) for exchange.

Customers are responsible for shipping costs associated with returning the original item and receiving the new item.

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Processing Exchanges:

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Upon receipt and inspection of your returned item(s), we will process the exchange and ship the new item to you.

If the desired exchange item is out of stock, you will be notified, and a refund will be processed instead.

 
Non-Returnable and Non-Exchangeable Items
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Customized or made-to-order items, including custom wigs.

Items purchased on sale or with a discount.

 
Damaged or Defective Items
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If you receive a damaged or defective item, please contact our customer service team at 1.800.951.2416 within 48 hours of delivery with your order number and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

 
Contact Us
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For any questions or concerns regarding our Return & Exchange Policy, please contact us at:

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• Email: tilisse22@gmail.com

• Office: 1.800.951.2416

• Direct Message: 727.610.7717

• Business Hours: Monday - Friday, 10:00 AM - 6:00 PM

• Saturday: 11:00 AM - 3:00 PM - Sunday: Closed

 

Thank you for choosing TÍ LISSÉ. We are committed to providing you with the highest quality products and exceptional customer service.