Refund Policy

​At TÍ LISSÉ, we are committed to providing luxury, ethically sourced human hair extensions and custom wigs of the highest quality. Each product is thoroughly inspected before shipping to ensure it meets our standards.

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We understand the importance of your investment, which is why we do offer refunds under specific conditions.

 

Refund & Return Eligibility

 

You may request a refund or return if:

 

• The product has not been tampered with, installed, or altered.

• The lace has not been cut.

• The hair has not been colored, bleached, or chemically processed.

• The product is in its original condition and packaging, exactly as it was purchased.

 

 

How to Request a Refund

 

1. Contact our customer service team within 7 business days of receiving your order.

2. Provide your order number and clear photos/videos of the unused product.

3. Once approved, you will receive return instructions. After inspection, your refund will be issued to your original payment method.

 

Important Conditions

 

• Products that have been tampered with, worn, washed, colored, or altered in any way are not eligible for a refund.

• Shipping fees are non-refundable.

• Customers are responsible for return shipping costs unless the error was on our end.

 

Order Cancellations

 

• Orders may be canceled within 24 hours of purchase for a full refund.

• After 24 hours, orders begin processing and cannot be canceled.

 

Contact Us

 

For refund inquiries or assistance with your order, please reach out:
 

📧  tilisse22@gmail.com
📞  1.800.951.2416

 

At TÍ LISSÉ, your satisfaction matters. We want you to feel confident and beautiful with every purchase.